Refund Policy

Last updated: September 2026

This policy applies to subscription services and data packages purchased through the VPNLK user panel. It explains refund eligibility, application methods, review criteria, and return procedures. Before placing an order and completing payment, please confirm the plan details, data period, supported platforms, and actual usage needs. Refund requests are handled according to this policy and the order record.

Refund Window and Eligibility

A full refund may be requested within 7 days of the first payment. The refund window starts when the relevant order is successfully paid, and the submission time is based on the ticket record in the user panel. Eligible requests do not require a specific reason, but they must include enough information to verify order ownership and payment status.

This commitment applies only to the first paid order on the same account. Later renewals, duplicate purchases, additional data packages, and mid-cycle upgrades are not automatically covered by the first-payment refund policy. Requests involving duplicate charges, abnormal order status, or failed delivery after payment will be reviewed separately against the order record and will not be rejected solely under this section.

Refund eligibility is tied to the specific account. Creating multiple accounts to submit repeated first-payment refund requests, or transferring or sharing order benefits before making a request, does not constitute a normal refund situation under this policy.

Situations That May Not Qualify

Requests submitted after the refund window generally do not qualify for a no-questions-asked full refund. If an account has used a substantial amount of data before applying, beyond reasonable testing needed to confirm whether the service works, VPNLK may review connection records, data records, and order status. The review focuses only on service delivery and resource usage, not on the content accessed.

Accounts restricted or terminated for violating the terms of use are not eligible for a no-questions-asked refund. This includes reselling subscriptions, publicly sharing access credentials, disrupting route operations, conducting unauthorized probes of service facilities, or using the service for unlawful activities. Requests involving payment disputes, false documents, or another person's payment records will also be paused pending verification of order ownership.

Access differences caused by local device settings, client permissions, system network configuration, or regional rules of third-party services do not automatically indicate that the service was not delivered. Before requesting a refund, you may update the subscription, switch to an international route, and check the client configuration. These troubleshooting steps do not affect the recorded submission time during the refund window.

Application Process and Required Information

Applicants should sign in to the user panel and submit a refund request through the ticket page. VPNLK does not provide a public email address or Telegram contact in its published service information, so refund requests must be recorded through the on-site ticket system to keep application and order records together.

The ticket should include the account username, the order to be refunded, the actual payment method, and proof that can be used to verify the payment. The proof should show the transaction associated with the order; unrelated information may be redacted. If the order status, payment account, and applicant account do not match, please explain their relationship. A reason is optional, but a clear description of connection or delivery issues can help with initial troubleshooting.

Do not submit your account password, complete payment credentials, or other sensitive information unrelated to the refund in a ticket. If the information is incomplete, the ticket will request the necessary order evidence. The refund will not be forwarded to the payment channel until ownership can be confirmed.

Review, Return to the Original Channel, and Settlement

After receiving a complete application, VPNLK will verify the payment time, order status, account ownership, service delivery, and any exclusion criteria. Orders that meet the first-payment refund requirements will be refunded in full; the amount will not be calculated from the account's remaining data or validity period.

Alipay and WeChat Pay refunds are generally returned to the original payment channel. Once submitted to the payment channel, the actual settlement time depends on clearing progress, account status, and risk checks. Please rely on the refund notification and billing record shown by the payment channel. While the payment channel is processing the refund, VPNLK cannot issue a duplicate refund through another payment method.

If the original payment route cannot receive the refund because of account status, channel restrictions, or transaction status, the applicant must cooperate with the necessary verification through the ticket. Alternative handling will be discussed only when returning funds through the original route is genuinely impossible, with order ownership and financial security as the priorities.

USDT and Special Situations

USDT is an on-chain payment. A completed on-chain transaction cannot be directly reversed by the payment channel, so it does not follow the automatic return process used by Alipay or WeChat Pay. When a refund qualifies, the applicant must provide transaction details that match the original payment record, the correct receiving network, and a compatible address through the ticket. The applicant is responsible for confirming the address and network before submission.

USDT refunds are handled manually after ownership verification and issued in the full amount confirmed during review. Waiting time caused by on-chain confirmation, network status, or receiving-platform settlement checks is not determined solely by VPNLK. If the submitted address format, receiving network, or transaction details cannot be verified, processing will pause until the necessary information is corrected.

If a payment channel returns the original transaction, an order was not successfully created, a payment was duplicated, or the payment status remains unclear for an extended period, please do not submit the same request again. Keep the original ticket and add the latest transaction status so the order record, review decision, and refund progress remain in one handling thread.