Contact VPNLK Support
If you have issues with a subscription, payment, international route, or client, submit a ticket from the user panel. Include clear symptoms and your setup so the issue can be investigated in context.
Choose a Contact Channel
Different channels suit different types of issues. The user-panel ticket system is currently the official support channel, keeping progress and issue context in the same conversation.
User-Panel Tickets
Use tickets for issues that require context, such as subscription status, payment records, plan selection, client imports, route connections, and refund requests. Sign in to the user panel, open the ticket page, and provide the symptoms, platform, and steps you have tried.
Tickets are handled according to the submission queue and issue type. Response times vary with complexity and queue volume; no fixed turnaround is guaranteed.
Open the Ticket CenterEmail is suitable for written explanations that need complete context preserved. No public email address is listed in the current service information, so this page does not provide an email entry point or promise replies through undisclosed addresses.
Once a public email address is officially available, it will be shown on the Contact page. Until then, please use a user-panel ticket.
Telegram
Telegram is suitable for brief progress updates. No public Telegram contact details are listed in the current service information, so this page does not display an account or group address.
Before official contact details are published, submit your issue through a ticket. Do not send account details based on search results or information from pages outside this site.
Prepare Before Submitting an Issue
The more complete the information, the easier it is to distinguish between client configuration, route selection, subscription status, and other possible causes.
Describe the Symptoms
Explain whether the issue occurs while signing in, retrieving a subscription, importing it into a client, connecting to a route, or accessing international websites. Include any message shown by the page or client. Do not write only “it does not work”; describe what you did before and after the issue appeared.
Specify Your Setup
Please specify the platform you use. VPNLK supports Windows / macOS / iOS / Android / Linux. If the issue occurs only on a particular network or route, include that information in the ticket.
Protect Your Account Details
Do not submit your account password or full subscription link in a ticket. For payment verification, provide the selected plan, payment method, and status shown on the order page; VPNLK supports Alipay / WeChat Pay / USDT.
Common Contact Questions
The information below explains the official contact channels and support scope.
How can I contact support without a public email address?
Sign in to the user panel and submit a ticket. Tickets are the current official support channel for subscription, payment, connection, and client issues.
Can I contact you through Telegram?
No public Telegram contact details are listed in the current service information. This page will not add unverified accounts or groups; please use a user-panel ticket.
How long does it take to receive a reply after submitting a ticket?
Tickets are handled according to the queue and issue type. Response times vary with complexity and queue volume, and no fixed reply time is promised. Providing your complete setup and steps taken helps the issue get identified accurately.
Where should I submit a refund request?
Submit a ticket from the user panel and select the issue type related to your order or payment. VPNLK offers a 7-day no-questions-asked refund; handling is subject to the refund policy.